Frequently Asked Questions
We've compiled a list of the most common questions we receive to help you quickly find the information you need.
Ordering
Q: How do I place an order?
A: To place an order, browse our online catalog, select the items you wish to purchase, and add them to your shopping cart. Once you're ready to complete your purchase, proceed to checkout, where you can enter your shipping and payment information.
Q: Can I order by phone or email?
A: While we primarily operate as an online store, you can reach out to our customer service team via email or phone for assistance with your order.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit cards, PayPal, and other online payment services.
Q: Is my payment information secure?
A: Yes, our website uses industry-standard encryption to ensure that your payment information is secure.
Shipping
Q: When will my order be shipped?
A: Orders are typically shipped within 1-2 business days of purchase.
Q: Do you offer international shipping?
A: Yes, we ship to most countries worldwide. Shipping fees and delivery times may vary.
Q: Can I track my order?
A: Yes, you will receive a tracking number once your order has been shipped, allowing you to track its progress.
Sizing and Fit
Q: How do I know which size to order?
A: We provide a detailed size guide on each product page. If you're unsure, you can also contact our customer service for personalized advice.
Q: If I order the wrong size, can I exchange it?
A: Yes, we offer exchanges for items that do not fit correctly, subject to our return and exchange policy.
Returns and Exchanges
Q: What is your return policy?
A: Items can be returned within 45 days of receipt for a full refund or exchange. Items must be in new, unworn condition with tags attached.
Q: How do I initiate a return or exchange?
A: Contact our customer service team to initiate a return or exchange. They will provide you with instructions and a return authorization number.
Warranty and Care
Q: Does your clothing come with a warranty?
A: Yes, we offer a limited warranty for defects in materials and workmanship. Details can be found in our [Warranty Policy].
Q: How should I care for my clothing?
A: Each product has specific care instructions listed on its product page. Following these guidelines will help maintain the quality and longevity of your garment.
Account and Profile
Q: How do I create an account?
A: You can create an account during the checkout process or by clicking on "Register" at the top of our homepage.
Q: What are the benefits of creating an account?
A: Creating an account allows you to track orders, save your shipping and billing information, and access exclusive offers.
Technical Issues
Q: I'm having trouble placing an order on your website. What should I do?
A: If you're experiencing technical difficulties, please contact our customer service team for assistance.
Contacting Us
Q: How can I get in touch with your customer service team?
A: You can reach us via email at support@riyosa.com or by phone at +12099292951.