Our goal is to ensure complete satisfaction with our products. And, while we take great care in packaging your order for a successful delivery, accidents do happen. In all instances where a product is imperfect or damaged, please contact our Customer Service Team at support@riyosa.com for complete instructions on how to return the merchandise and receive a replacement.
In the unlikely event you do not wish to keep a product after it has arrived, you have 45 days from the date of delivery to return the unused product - at your expense - to us in the original packaging.
Upon receipt of the product(s) in the original condition, we will issue a refund within 45 days of for the amount charged for the product to the credit card used to place the order. Any shipping costs related to the original order and/or the return of the order will not be refunded.
IMPORTANT: For your protection, we recommend that when shipping products back to us you use a recorded delivery service -- a service that provides a tracking number (i.e. SF Express, DHL, FedEx). Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Additionally, we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.
REFUND RESTRICTIONS
Any delivery costs related to the original order will not be refunded unless the item is damaged or imperfect. Where the delivery of an order is refused by the customer, we may deduct from the refund both the original delivery cost plus the cost of returning the goods to us.
In the case of returning "bonus" products (i.e. free gifts, a gift with purchase, bonuses, etc...), refunds or store credits will only be issued for the value charged (if any) for the item on the original order.
For example: If you received a free product with a $500 order, returning the free product alone will not result in any credit. Similarly, if a purchased product that included any "bonus" products is returned, the bonus products must also be returned in order to receive a credit for the purchased product.
To initiate an return/refunds/exchange, please email us at support@riyosa.com and provide the following details:
- Order number
- Name of the item(s) you wish to return/exchange
- Reasons for the return/exchange
- Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the attached tags.
- Returns and exchanges are only accepted new products (This includes products that are unopened in original packaging or have never been used)
- Accept returns for defective and non-defective products
Please ensure that the photos clearly display the tags attached to the item(s). This will help us confirm that the tags have not been removed and ensure a smooth return process. We will process your return request within 24 hours and provide you with further instructions.
Items sent back to us without first requesting a return will not be accepted. Unfortunately, we cannot accept returns on sale items or gift cards.
The return address:
NEW PINNACLE INC
9171 WILSHIRE BLVD STE 500B76
BEVERLY HILLS, CA 90210
+12099292951
Return
Once we confirm the item has been returned correctly, a gift card will be emailed to the email address attached to the order and valid for 12 months.
Exchanges
If you wish to exchange for a more expensive product, you will need to pay the price difference. Conversely, if the replacement item is less expensive than the original, we will email you a gift card with the difference value.
Faulty Item
We work hard to ensure every piece from our collections arrives to you in perfect condition.
However, in the unlikely event that an item is delivered as faulty, we kindly request that you notify us by email within 7 business days of delivery, and we will be more than happy to assist you.
If you receive a faulty item, our sole responsibility is to replace the item with a new one. Alternatively, if you prefer not to have the item reshipped, we can provide a gift card of the same value.
* Faulty problems include broken holes, unsewn seams, and damaged segments.
riyosa reserves the right to address any other faults or issues not mentioned above.
Final Sale Items
Final Sale styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.
Any unauthorised Final Sale items which are posted back to riyosa will be refused upon delivery and returned to the sender.
Lost Items
riyosa is not responsible for customs fees, taxes. And we are NOT liable for any misplaced, lost or stolen item/s.
riyosa is also NOT responsible for any incorrect shipping information you provide.
ORDER CANCELLATIONS
If for any reason you need to cancel an order after submitting it, please contact our Customer Service Team at support@riyosa.com. Keep in mind, if your order has already been processed (i.e. packed and shipped), it may be too late to cancel or change the shipment. However, you can return the order once it is received. In the event you refuse an order after it has been shipped, you will be responsible for any shipping charges related to that order.
Contact Us:
Company:
NEW PINNACLE INC.
Address:
9171 WILSHIRE BLVD STE 500B76
BEVERLY HILLS, CA 90210
Mail: support@riyosa.com
Tel: +12099292951
Updated on 6th, March, 2024
Best Regards
https://www.riyosa.com/